Aylā SI Growth Infrastructure™ · Effective October 10, 2026
Refund Policy
This policy explains when payments for Aylā services may be refunded. A signed proposal may contain project-specific terms that control if they differ.
Custom services
Aylā delivers customized strategy, configuration, copy, workflow, and support. Once work starts, fees for work performed, reserved capacity, completed milestones, approved deliverables, and non-cancellable third-party costs are non-refundable.
Unused prepayments
If a project has not started and no capacity or third-party cost has been committed, request cancellation within seven days of payment for a refund of the unused balance, less unrecoverable processing charges.
Review window
Notify us in writing within seven days of delivery if an agreed deliverable materially misses the written scope. We will review and, where appropriate, correct the in-scope item. Changed preferences, missing inputs, platform changes, and unmet expectations outside the written scope do not create a refund right.
No performance refunds
We do not refund fees because a campaign, offer, platform, sales process, or business result did not produce a particular number of leads, calls, customers, revenue, or return on investment.
Third parties and requests
Third-party providers set their own fees and refund policies. Send a request with your invoice or proposal reference, payment date, and reason; approved refunds return to the original method when practicable.
Contact
Questions can be discussed with the founder.
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